Outsourcing Courtesy Calls and Data Transcription
A UK based Solutions Design and Services Company required 20,000 transcriptions per day to 3 million Courtesy calls per annum to be done cost effectively and almost over night. PRGL was asked to
- Explore the feasibility of offshoring these services
- Estimate the cost savings
- Identify likely Service Providers who would have the necessary bandwidth, skills, technology and financial willingness to undertake this project
- Help find skilled cost-effective and efficient Service Providers to take up the Voice transcription work
- Program Manage the migration
