Case Study

We serve Fortune 2000 enterprises, for harnessing their expertise, improving their operations, and evolving unique strategies for achieving sustained excellence. The following case study provides an insight into a cross-section of our engagements. Read the complete hiring strategy, compliance framework, timelines and measurable outcomes behind this engagement.

GCC: Outsourcing Courtesy Calls and Data Transcription

A UK based Solutions Design and Services Company required 20,000 transcriptions per day to 3 million Courtesy calls per annum to be done cost effectively and almost over night. PRGL was asked to

Explore the feasibility of offshoring these services
Estimate the cost savings
Identify likely Service Providers who would have the necessary bandwidth, skills, technology and financial willingness to undertake this project
Help find skilled cost-effective and efficient Service Providers to take up the Voice transcription work
Program Manage the migration

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