This paper provides a comprehensive examination of one of the most pressing challenges facing India's Global Capability Centre (GCC) ecosystem: the accelerating decline in Gen Z workforce tenure and its implications for long-term organizational capability. It explores the structural factors driving attrition, drawing upon evidence-based market data from leading industry reports published between 2025 and 2026. The analysis incorporates perspectives from global business leaders on artificial intelligence, workforce transformation, and talent retention, while also comparing how GCC ecosystems across different geographies are responding to similar challenges.

What this paper covers

• The structural drivers behind declining Gen Z tenure in GCCs
• Evidence-based market data from 2025–2026 industry reports
• Leadership perspectives on AI, talent transformation, and retention
• Comparative analysis of global GCC retention models
• A practical Retention Playbook with seven strategic interventions
• Risk, governance, and financial cost of unmanaged attrition
• P.R. GLOlinks advisory services for GCC workforce transformation

This paper provides a comprehensive examination of one of the most pressing challenges facing India's Global Capability Centre (GCC) ecosystem: the accelerating decline in Gen Z workforce tenure and its implications for long-term organizational capability. It explores the structural factors driving attrition, drawing upon evidence-based market data from leading industry reports published between 2025 and 2026. The analysis incorporates perspectives from global business leaders on artificial intelligence, workforce transformation, and talent retention, while also comparing how GCC ecosystems across different geographies are responding to similar challenges.

What this paper covers

• The structural drivers behind declining Gen Z tenure in GCCs
• Evidence-based market data from 2025–2026 industry reports
• Leadership perspectives on AI, talent transformation, and retention
• Comparative analysis of global GCC retention models
• A practical Retention Playbook with seven strategic interventions
• Risk, governance, and financial cost of unmanaged attrition
• P.R. GLOlinks advisory services for GCC workforce transformation